midashoki Terms of Use

We at midashoki operate an online sportsbook and gaming platform offering access to Liga 1, Champions League, and Piala AFF wagers, alongside live-dealer tables, slot games, and esports markets. Our Terms of Use set out the rules we enforce, the rights you hold, and the responsibilities both we and you undertake when you join our platform.

These terms govern your account, your deposits and withdrawals, your use of our games and betting features, and how we handle disputes. We designed them to be clear and fair: we protect your funds, we verify your identity for security, and we settle all wagers transparently. In return, we expect you to play within the boundaries we set and to respect other players and our staff.

Our services are available only where local law permits. We do not offer access to jurisdictions where online wagering is prohibited. By creating an account on midashoki, you confirm that you operate in a jurisdiction where our services are legal and that you meet all applicable local age and residency requirements.

Your Account and Our midashoki Obligations

Account Opening and Verification

When you create an account on midashoki, we require your name, email address, date of birth, and residential address. We collect this information to comply with anti-money-laundering regulations and to prevent fraud. You must be of legal age in your jurisdiction to open an account; we enforce this through document verification before your first withdrawal.

We may ask you to provide a government-issued ID (passport, KTP, or equivalent) and proof of address (utility bill, bank statement, or official letter) before processing your initial withdrawal. This Know Your Customer (KYC) process protects both you and our platform. Once verified, subsequent withdrawals move faster.

You are responsible for keeping your password confidential. We will never ask for your password via email or chat. If you suspect your account has been compromised, contact our support team immediately through in-app messaging or email. We can reset your password and review your recent activity.

Deposits and Funds Management

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet. Deposits are credited to your account balance once payment clears. There is no deposit fee charged by midashoki; any fee imposed by your bank or e-wallet is separate from our service.

Your account balance belongs to you. We hold your funds in segregated accounts separate from our operational funds. We do not use your balance for our own purposes, and we do not lend it to other players or entities.

Fund protection: We protect your funds with SSL encryption and standard banking-grade security. All transactions are logged and auditable. In the unlikely event of a platform failure, we maintain insurance to cover player balances.

Withdrawals and Settlement

You can withdraw your balance at any time. We process withdrawals within standard timeframes: e-wallet transfers (mobile banking, local payment) typically complete within subject to verification; online payment transfers settle within 1–3 hours; bank virtual account withdrawals depend on your bank's processing time. All withdrawals are subject to account verification and anti-money-laundering review.

We do not charge a withdrawal fee. Any fee imposed by your destination bank or e-wallet is separate from midashoki. We reserve the right to temporarily hold a withdrawal if our compliance team requires additional account information; we will notify you in such cases.

Wagers and Game Settlement

All wagers on Liga 1, Piala AFF, Champions League fixtures, and live-dealer games settle according to the rules published on our platform. For sportsbook wagers, we settle based on official league or fixture outcomes. For live-dealer tables, our system determines the winner by comparing card hands or dice rolls according to standard game rules.

Wagers settle immediately upon conclusion of the event or hand. You can view your settlement in your Account Balance and transaction history. If you believe a settlement is incorrect, contact our support team with your wager ID. We maintain detailed logs and can review disputed wagers fairly.

Void wagers: If a fixture is cancelled or postponed without rescheduling, we refund your wager to your account balance.
Suspended markets: We may temporarily suspend betting on specific matches due to irregular activity; your pending bets are returned if the market does not reopen.
Technical failures: If a connection drops during a live-dealer hand, your chips remain secured at the table; reconnect within the timeout window to resume.
Bonus playthrough: If you receive promotional credit, you must wager it a specified number of times before withdrawal; details are stated in the bonus terms.

Our midashoki Conduct and Dispute Policy

Prohibited Conduct

We enforce strict conduct standards on our platform. You may not:

Use another person's identity or account.
Exploit system bugs or glitches to gain unfair advantage.
Engage in collusion with other players or dealers.
Harass staff, dealers, or other players via chat or messaging.
Attempt to manipulate markets or wager outcomes through coordinated activity.
Use bots, scripts, or automated tools to place wagers or interact with our platform.

Violations result in account suspension or closure. If we close your account due to misconduct, we refund your remaining balance (minus any pending disputes) to your registered payment method within one to two business days.

Dispute Resolution

If you have a complaint about a settlement, a missing deposit, or a platform error, contact our support team immediately with details. We investigate all disputes fairly. For wager disputes, we review the hand history, the odds at bet-close, and the official outcome. For deposit or withdrawal issues, we trace the payment through our processors and your bank.

Most disputes resolve within one to two business days. If we uphold your complaint, we credit the difference to your account. If we find no error, we explain our decision clearly. You may escalate if you believe our response is unfair; we maintain an escalation channel through our support email.

Data and Privacy

We collect your name, email, address, and identity documents to comply with regulatory requirements and to prevent fraud. We do not share your personal data with third parties except where required by law (e.g., tax authorities) or with our payment processors to facilitate deposits and withdrawals.

We protect your data with SSL encryption and regular security audits. You can request a copy of your personal data held by midashoki, and you can request deletion of your account. Upon deletion, we retain transaction records only as long as law requires (typically 5–7 years for tax and compliance purposes).

Changes to These Terms

We may update these Terms of Use from time to time. We will notify you of material changes via email or in-app message at least 30 days before the change takes effect. Your continued use of midashoki after the notification date means you accept the updated terms.

Our Terms of Use apply globally, but access to midashoki is restricted to jurisdictions where online wagering is legal. If you reside in Jakarta, Surabaya, Bandung, Medan, or elsewhere, you are responsible for confirming that our platform is available and legal in your region.

For questions about these terms or for support, reach out to our team via in-app messaging, email, or the FAQ sectionWe also invite you to review our privacy policy and legal notice for additional details on data handling and regulatory compliance. Thank you for choosing midashoki.